Terms & Conditions
All new accounts are generally required to pre-pay the first few orders with a credit card (from a US bank), a wire transfer, or company check. If you are a government entity wishing to utilize a purchase order, or if you have a program that requires regular shipments and you want to establish terms, we will need additional information. Please contact customer service for more details.
Because many of the products we provide are customized in some fashion, we take care to ensure that all of our information is correct. We will ask you to approve all embroidery or printing in advance. Any artwork you upload on our site must be verified by us before it can be used in decoration. If you do not respond in a timely fashion, this can cause delays in the process. Please note that all product pricing shown on our website is blank pricing, and decoration services will require additional set-up and application fees.
If you represent a new location for an existing account or group with decoration and special pricing already established, please call customer service for proper set-up and login information.
After you log-in, all of your artwork from past orders should be available online for you to view as well as to select for current and future orders. This will help ensure the accuracy of all of your decorating services. If your company has multiple locations, there may be artwork specific to your location, as well as logos available to all locations in your company. If you don't find the design you are looking for, please contact us immediately.
If your company is entitled to special pricing or discounts, those prices should be displayed once you are logged in.
If you are an administrator on the account, then your past order details should be available for viewing when logged in to the website.
Artwork Creation & Editing
Most of our customers provide the artwork for our decorating services, but we can provide art services for the creating or editing of designs as needed. We charge $50.00 per hour for this service, with a 1/2 hour minimum - or $25. We require high resolution vector art for silkscreen, heat transfers, and digital prints. If you do not have access to those types of files when placing an order, we can provide that service to you for an additional art fee. Please contact us if you are unsure if you have the correct file type.
If you have special shipping instructions, such as shipping an order to multiple locations or individuals, or if you have special packaging requirements, please let us know when your order is placed so we can plan accordingly. Depending on your requirements, there may be an additional fee for these services.
We only ship within the United States and its territories. If you are an international company wishing to place an order with our company, we can ship to a U.S. freight forwarder of your choice.
Please call for authorization before you attempt any return. Most non-decorated garments that have not been worn or laundered, and are still in a re- salable condition with all tags and packaging can be returned within 20 business days of receipt. Some items may be subject to a restocking charge. After 20 days, returns will be accepted at our discretion.
Unfortunately, items which are embroidered or otherwise customized are not returnable unless there is a quality issue, or if there is an error on our part which caused you to receive the wrong garment or decoration. Please be sure you are selecting the correct garment in the correct size before placing your order.
Quality issues will be addressed promptly with the repair or replacement of the defective garment. Damage caused by accident, abuse, normal wear, or improper sizing is the responsibility of the customer.