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Frequently Asked Questions

How can I contact you?

By Phone

You can reach us by phone, Mon-Fri 8 am to 5 pm CST, toll free at (866) 250-3676. When you do call us, you will speak to a live person immediately. No waiting on hold or pressing buttons to reach someone

By Email

Use our Online Contact Form to email us.

By Postal Mail

Image Connection
1726-D General George Patton Drive
Brentwood, TN 37027
How long does it take to get my order?
After your logo has been setup, orders usually ship from our warehouse in Nashville, TN in about 7-10 days. New embroidery may take up to 3 business days to set up.
I need help ordering online or logging into my account.
Please call us during normal business hours, and we will be glad to walk you thru it.
Can I send you my logo to embroider?
Yes, please do!

There is a one-time setup fee for us to “digitize” you logo for embroidery, which runs $50 for most standard sizes. The digitizing and application includes up to 10000 stitches. There will be an additional charge if your design is larger than that. If you want a quote, please click here to send us your design.
Do you have a printed catalog you can mail me?
Yes we do. Please contact customer service to have a catalog sent to you.
Can I order a product sample?
Yes you may, and we encourage you to do so. You will be billed at the 6 piece price, +$10 handling fee. If this is returned with in 10 days you will receive full credit toward your order, but you are responsible for return shipping. Product samples do not include embroidery.